I had a virus, which I removed using microsoft security essentials. I'm running windows xp media center, sp3, and cannot send or receive e-mail in outlook, or connect to the internet using ie. I can receive updates for all programs, and access internet using firefox. 1 person needs an answerI do too

Hi joecarpenter33,1. Are you facing this issue after you removed the virus?2. Do you have any other firewall or security software running on the computer?Re-set firewall and then check for the issue.a. Click Start, click Run, type cmd, and then click OK. b. At the command prompt, type the following command line, and then press ENTER:Rundll32 setupapi,InstallHinfSection Ndi-Steelhead 132 %windir%\inf\netrass.infc. Restart Windows,d. Click Start, click Run, type cmd, and then click OK. e. At the command prompt, type the following command, and then press ENTER: Netsh firewall resetf. Click Start, click Run, type firewall.cpl, and then press ENTER. In the Windows Firewall dialog box, click On (recommended), and then click OK. You cannot start the Windows Firewall service in Windows XP SP2:http://support.microsoft.com/kb/920074Regards,Manasa P – Microsoft Support.

yes, I'm having the issue after removing the virus, and don't have any other security software or firewall software running to my knowledge, unless there is something associated with firefox. I followed your instructions, and it didn't fix the issue.

yes, I'm having the issue after removing the virus, and don't have any other security software or firewall software running to my knowledge, unless there is something associated with firefox. I followed your instructions, and it didn't fix the issue. More than likely your computer is still infected with malware. Follow the instructions below then deal with the firewall issue after you are certain your computer is clean.Click on the first link below and download TDSS Killer. Save the file to your desktop. Double click on the file and choose run. Allow the scan to complete. Follow the prompts on the screen choosing to quarantine anything found . At the conclusion of the scan you may be prompted to restart your computer to complete the process. Follow the prompts if instructed to do so.Tdss Killer direrct downloadNext, click on the link below to download Malwarebytes. If you already have Malwarebytes installed simply update it prior to scanning. If you do not have Malwarebytes installed make sure you update it once the installation is complete and prior to the scan. Choose a full scan with Malwarebytes. At the conclusion of the scan choose to remove anything found. Post your results of the scans.mbam direct dld I don't vote for myself I'm not here for the points. If this post helps you, vote. Visit my forum @ http://repairbotsonline.com/

I did this, which removed 10 more infected items, but still am unable to enable Windows firewall, or log on using Outlook or Explorer. Also, I can't access certain web pages with Firefox.

Try to RESET windows Firewall settings:Click Start -> run-> type NETSH FIREWALL RESET -> hit ENTERNote: CMD will popup and vanish immediately then restart the computerAlso Try the following Steps: From yourAdmin. Account:1. Go to control panel and open Administrative tools.2. Click on services.3. Stop these services:(Windows) Security Center Windows Management InstrumentationSBSD Security Center Service (if you use Spybot Search & Destroy).4. Let all them to Automatically start.5. Follow the path C:\Windows\System32\wbem\Repository and delete only the file Repository6. Go to Services again and Continue all the Services above or go to next step.7. Reboot (important)This will rebuild folder and refresh the security center database.Additionally run a scan with Kaspersky AVP removal tool:ftp://devbuilds.kaspersky-labs.com/devbuilds/AVPTool/index.html <If this post helps to resolve your issue, please click the "Propose as Answer" If you find it helpful , mark it as helpful by clicking on "Vote as Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster>Thameem